Trading Rules of GGHEAVEN.COM - Marketplace for Gamers:
The main language of the below Trading Rules is Russian language and to be referenced to at ggheaven.com/ru-trade-rules
Rules for Sellers:
Violation:
Sanction:
Placement of ads of other marketplaces on our site with the will of selling there. In this case, it is allowed to post ads on forums, sell to stores, etc. You are permitted to post ads on other marketplaces with the intend to sell on our GGHeaven marketplace.
You are allowed to sell on other marketplaces, but please remove your offering from GGHeaven after you have sold your product somewhere else.
Ban of an account with no withdrawal of funds.
An attempt to transfer a product or provide a service without making a payment through GGHeaven.
Ban of an account. No withdrawal of funds. Ban of all new accounts of the violator as they are discovered.
Request the buyer to confirm the order before its actual execution (if there are no signs of fraud).
Account warning or temporary ban.
Sale of goods obtained by illegal means (hacking, brute-force, carding, etc.). Providing coaching services for any illegal activity or selling information about it.
Account ban and subsequent passage of the identification procedure to receive payment from it within 30 days.
Deliberate placement of invalid offers or offers with an invalid price. Ignoring orders.
Temporary account blocking. Permanent account blocking is possible (without refusal of withdrawal).
Duplication of ads, cluttering the table of ads. Placing purchase ads.
Removal of all ads. Temporary ban of an account in case of repeated violations.
Conducting lotteries or raffles.
Warning. Account ban in case of repeated violation (without refusal of withdrawal).
Selling a product or service through a section not intended for this (for example, selling game currency through an item section).
Additional accrual of commission. Account blocking in case of repeated violation (without refusal of withdrawal).
Rules for Sellers and Buyers
Violation:
Sanction:
Transferring contact information to another user (Skype, Discord, Facebook, phone, email, etc.) in any way. Using contact information obtained from another user. Communication in the game after completing the order.
Temporary ban on first and unintentional violation. Account ban and refusal of withdrawal in case of repeated violation.
Unfair use of the feedback system (cheating, blackmail, unreasonable change in the feedback on an old order, etc.).
Removal of a review. Account ban in case of repeated violation (without refusal of withdrawal).
Transfer to third parties or disclosure of any information (username, player ID, amount, etc.) in order to harm the user.
Ban of all accounts. Refusal of withdrawal. Blocking all new accounts of the violator as they are discovered.
An attempt to sell a GGHeaven account.
Ban of all accounts (without refusal of withdrawal).
Using your avatar in an unconventional way (text, advertising, promotions, etc.).
Removal of an avatar. Account ban in case of repeated violation (without refusal of withdrawal).
Violations in the general chat: selling, discussing or advertising online marketplace resources, criticizing other sellers or their offers, insults.
Temporary ban of general chat. Account ban in case of repeated violation (without refusal of withdrawal).
Insulting another user in a private chat, order chat.
Warning. Temporary ban of an account in case of multiple violations.
Advertising, spam, mass mailing to users.
Temporary or permanent blocking of the account (without refusal to pay).
Fraud, deception of other users.
Ban of all accounts. Refusal of withdrawal. Ban of all new accounts of the violator as they are discovered.
The exchange of funds from one payment system to another, transfer of funds from one account to another without the purpose of making any orders. Carding, other financial fraud.
Ban of all accounts. Refusal of withdrawal. Ban of all new accounts of the violator as they are discovered.
The administration reserves the right to communicate with sellers under the guise of buyers in order to identify violations.
Sellers Liability
Game currency
Degree of responsibility
The administration of the game applied sanctions on the buyer, since the game currency or items were obtained illegally (fraud, the use of game errors, etc.).
Refund up to 100% of the order amount.
The administration of the game applied sanctions on the buyer due to the purchase of game currency or items.
Refund up to 50% of the order amount.
Accounts
Loss of the account by the buyer due to the restoration of access to it by the seller or the original owner (through the game support service or in any other way).
Refund up to 100% of the order amount.
Account ban by the game creators due to the very fact of buying/selling an account.
Refund up to 50% of the order amount.
Services
A significant change in the characteristics of the account that was not agreed with the buyer (a change of behavior score in Dota 2 when boosting MMR, the loss of game items from the account, etc.).
Compensation for damage caused is possible.
Performing a service with a negative result (for example, lowering the MMR rating in Dota 2 instead of increasing it)
Refund of 100% of the order amount and compensation for damage caused.
Account ban due to poor quality services (for example, due to the use of a bot by the seller or other software prohibited by the creators of the game, if this was not agreed with the buyer).
Refund of 100% of the order amount, additional compensation.
Account ban due to the service provided.
Refund up to 50% of the order amount.
Unjustified refusal of the seller to further perform the service.
Only 50% of the work done is paid.
Delay of the terms agreed with the buyer. Payment for work performed is reduced in direct proportion to the delay.
For example, if the terms are increased by 2 times, then the payment is reduced by 2 times unless agreed otherwise.
Each dispute between the buyer and the seller is individual, therefore the final decision on the extent of the seller’s responsibility may differ significantly from the one written above. The chat agreements between the seller and the buyer can be taken into account.
