Payment Process – CloudPayments – GGHeaven

Payments. Online Payment Using a Bank Card
Our web site is connected to Internet acquiring. You can pay your Good using your Visa, MasterCard, Maestro and MIR bank card. After confirming a selected Good, a secure window will open, which provides a payment page of a CloudPayments processing centre, where you have to enter your bank card data. For an additional authentication of a cardholder, 3D Secure is used. If your Bank supports this technology, you will be redirected to its server for additional identification. For information on rules and additional identification methods, contact the bank which has issued your bank card.

Security Guarantees

The CloudPayments processing centre secures and processes your bank card data according to the PCI DSS 3.2 security standard. Information is sent to a payment gateway using a SSL encryption. Any further information transfer is done on private banking networks which feature the highest reliability. CloudPayments does not transfer your card data to us nor other 3rd parties. For an additional authentication of a cardholder, 3D Secure is used.

If you have any questions of payment done, you can contact a payment service’s customer support service by e-mail

Security of Online Payments

Your personal information you provide (name, address, phone, e-mail address, credit card number) is confidential and is not subject to disclosure. Your credit card data is transmitted only in an encrypted format and is not stored on our Web server.

We recommend you to verify that your browser is secure enough to make payments online. Please use this special page.

CloudPayments guarantees the security of an online payment processing. All transactions with payment cards are done according to VISA International, MasterCard and other payment system requirements. When sending information, special security technologies for online card payments are used. A data processing is performed at a secure hi-tech server of a processing company.

Delivery Rules

Digital purchases in form of game accounts are delivered to your email address provided at checkout in 24 hours window.

Digital purchases in form of services are delivered by performing actions on your in-game account with a time window shown to you before the payment or as discussed after.

Return of Goods

According to the Government Regulation of the Russian Federation dated January 19, 1998: Upon detecting drawbacks of goods, which properties do not allow to remove them (food products, perfumery and cosmetic products, household and other products), a buyer has the right to demand a replacement of such goods with other goods of an appropriate quality or a proportional reduction of a purchase price. Instead of making claims specified, the buyer has the right to refuse a purchased good and to demand a refund a value paid for goods. Thus the buyer on request of a seller and at its expense shall return received goods of inadequate quality. Confidentiality

The Federal Law of the Russian Federation No. 152-FZ “On personal data” is the federal law which prescribes activities to process personal data.

1. Definitions

A web-based project (hereinafter a URL, “we”) has strong views to confidentiality of information of customers and visitors of the (hereinafter“you”, “visitors of a web site”). We call information as personalized one if it includes personal data (for example full name, login or a company name) of a web site’s visitor, and also information about actions made by you on a web site. (for example a web site’s visitor order with contact information). We call data as anonymous one, which cannot be unequivocally identified with a specific visitor of a web site (for example a web site traffic statistics).

2. Use of Information

We use personalized information on a specific web site’s visitor only to provide high-quality services and account these. We do not disclose any personalized data of some web site’s visitors to other web site’s visitors. We never make personalized information publicly available and do not transmit it to third parties. The only exception is situations when providing such information to authorized state bodies is prescribed by the current legislation of the Russian Federation. We only publish and distribute reports generated on the basis of collecting anonymous data. Such reports do not include information which would allow identifying personalized data of services’ users. We also use anonymous data for an internal analysis which is designed to develop products and services.

3. Links can provide links to other web sites which do not relate our company and belong to third parties. We do not bear responsibility for accuracy, completeness and reliability of data published on third parties’ web sites. We do not commit any obligations to provide confidentiality of any information you published on such web sites.

4. Disclaimer

We do our best to comply with this confidentiality policy, however, we cannot guarantee information integrity in case of influence of factors we do not control, due to which information can be disclosed. and all information published on it is presented “as is” without any guarantees. We do not bear responsibility for adverse consequences, and also for any losses due to a restriction of access to a web site or visits of a web site and use of information published on it.

5. Contacts

Please send all your questions relating to this policy to the E-MAIL address –

Legal Entity

IE account:
OGRN, Principal State Registration Number 321253600007072
Phone: +79244270063

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